• Last Updated: July 13, 2026

Welcome to Zaviht. We are committed to providing quality products and excellent customer service. This Return & Refund Policy explains your rights and our procedures for returns, refunds, and exchanges.

1. Right of Withdrawal

If you are a consumer purchasing online, you generally have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason, in accordance with applicable Spanish and European Union consumer protection laws.

To exercise your right of withdrawal, please contact us by email or through our customer service before the 14-day period expires.

2. Exceptions to the Right of Withdrawal

For health, hygiene, and food safety reasons, the right of withdrawal does not apply to:

• Fresh fruit and vegetables
• Meat, poultry, fish, seafood, and frozen products
• Dairy products
• Bakery items
• Products with a short shelf life
• Sealed products that have been opened after delivery
• Personalized or custom-made products
• Gift cards

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, expired, or incorrect product, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

After verification, we will offer one of the following at no additional cost:

• A replacement product
• A full refund
• Store credit, where agreed

4. Return Conditions

Where a return is permitted:

• Products must be unused and in their original condition
• Original packaging should be included whenever possible
• Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions where permitted by law.

5. Refunds

Once the returned products have been received and inspected, we will notify you of the outcome.

Approved refunds will be processed using the original payment method within 14 days, although your bank or payment provider may take additional time to complete the transaction.

Original delivery charges will be refunded where required by applicable law.

6. Return Shipping Costs

If the return is due to our error or because the product is defective, damaged, or incorrect, we will cover the return shipping costs.

If a return is made under the legal right of withdrawal for eligible products, the customer may be responsible for the direct cost of returning the goods unless otherwise stated at the time of purchase.

7. Order Cancellations

Orders may be cancelled before they have been prepared or dispatched.

Once preparation or delivery has begun, cancellation may no longer be possible for perishable products.

8. Contact Us

If you have any questions regarding returns or refunds, please contact our customer service team.

Email: info@zaviht.com
Phone: +34672995296
Business Address: Calle Germans Sant Gabriel 20 Valls Tarragona postal kod 43800

We are committed to resolving customer concerns fairly, promptly, and in accordance with applicable Spanish and European Union consumer protection laws.